Warranty, Shipping & Returns

 

BikePartners.net Guarantee

We at BikePartners.net want you, the customer, to be happy with your new bicycle. For direct orders shipped from the shop, if your bike does not meet your expectations, you may return the bicycle to us for a full refund, less all shipping charges and a 15% restocking fee. This applies to the purchase of new Custom and Stock bicycles. In all cases, the return shipping charges are your responsibility. To take advantage of this guarantee, you must notify BikePartners.net (707.595.0386 / info@bikepartners.net) within 30 calendar days of your receipt of your bike of your intent to return the bike, and we must receive it in our possession within 35 calendar days of you taking delivery of the bike. We also accept returns on parts within 30 days as long as the part is unused and undamaged. Processing your refund usually takes 2-6 weeks from the time that we receive back your returned item(s), and will be in the form of a bank check..

We want your bicycle to work for you, and in order for your bicycle to work well, it should fit. For custom-built bikes from Bike Friday, we’ll need some help from you to ensure that your new bike fits you well, specifically by providing us with the measurements of your best fitting bike (if you own a bike that fits well) and a description of how you feel on this bike. Additionally, you will be asked for some personal measurements with a required accuracy within 1/4″ (5mm) and 3 pounds (1.35kg) – yes of your current weight and not your ideal weight – as well as a description of your riding style and the places you most likely envision riding your new bike. We can guide you through the process of obtaining and interpreting this information. This guarantee does not apply to Stock Bikes, which are not custom built to your specifications, but come in standard small, medium and large sizing.

Provided with this data, we can guarantee the fit of your new bike if (1) we are matching exactly the dimensions from your current, best fitting bicycle, or (2) we build a custom Bike Friday from your body measurements that includes our optional “fit stem” program. If you choose to have us build a bike for you that is sized in any other way, the bike will be sized per that method and built in a manner that allows for later fine-tuning of the sizing should you choose, at your expense, to pursue a more exacting fit.

 

BikePartners.net Warranty

As part of the consideration for buyer’s purchase, buyer understands and agrees to the following: BikePartners.net honors the original manufacturer’s warranty for your bicycle frame set, including fork purchased from BikePartners.net. This does not cover paint or powder coat finishes. BikePartners.net honors the original manufacturer’s warranty on parts and components against defects in manufacturing. Tubes and tires are sold as-is.

This warranty is expressly limited to the repair or replacement of the defective frame, fork, or defective part at the discretion of BikePartners.net. This is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable.

Claims must be made through BikePartners.net. Proof of purchase is required..

This warranty does not cover normal wear and tear, improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the bicycle as sold. Under no circumstance shall BikePartners.net be responsible for incidental or consequential damages.

This warranty gives you specific rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer. The warranty applies to bicycles and parts purchased directly from BikePartners.net, Inc. Except as provided herein, this product is provided “as is” without any additional WARRANTY of any kind, including the WARRANTY OF MERCHANTABILITY and the WARRANTY of FITNESS FOR A PARTICULAR PURPOSE, whether EXPRESSED or IMPLIED.

 

Electric Assist Product Warranty

First we expect to deliver a fully functional product to you. We honor all manufacturer’s warranties for our electric assist components (motor, controller, throttle, charger, and displays) against defects in workmanship and materials. Batteries come with a one month warranty. The most likely issues arise when a battery has not been maintained properly. We recommend watching videos on the subject of battery maintenance.

This warranty is expressly limited to the repair or replacement of the defective part at the discretion of BikePartners.net. This is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable.

The cost of shipping of the defective components back to BikePartners.net is the sole responsibility of the purchaser. Please call BikePartners.net to register a claim and obtain a Return Authorization Number prior to shipping anything back to BikePartners.net.

Common problems NOT covered by the warranty:

-“Axle spin out”- spinning out the axle inside of your dropouts if your wheel wasn’t fastened tightly.

-Water damage to the battery or corrosion of the connectors from water exposure.

-Improper care of battery- Our batteries are sophisticated pieces of electronics that will provide years of reliable service if properly cared for OR can be easily damaged due to misuse.

-Damage and failure due to misuse, neglect, improper storage (example: 45 days without using or charging your battery can damage it) or other forms of use not designed for but not limited to jumping, competition, or use of 3rd party components.

-Broken spokes- a situation that is not unique to electric assist wheels and can happen to any bicycle wheel.

This warranty does not cover normal wear and tear, improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the electric assist system as sold. BikePartners.net Inc. is not responsible for incidental or consequential damages.

This warranty gives you specific rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer. The warranty applies to electric assist components purchased directly from BikePartners.net, Inc. Except as provided herein, this product is provided “as is” without any additional WARRANTY of any kind, including the WARRANTY OF MERCHANTABILITY and the WARRANTY of FITNESS FOR A PARTICULAR PURPOSE, whether EXPRESSED or IMPLIED.

 

Pre-Owned Bike Guarantee

We at BikePartners.net, Inc. want you, the customer, to be happy with your pre-owned bicycle. If the bike does not meet your expectations, you may return the bicycle to us for a full refund, less shipping charges and a 15% restocking fee. In all cases, the return shipping charges are your responsibility. To take advantage of this guarantee, you must notify our service department (707.595.0386 / info@bikepartners.net) within 30 calendar days of you originally receiving the bike. We must receive it within 35 calendar days of you taking delivery of the bike. We also accept returns on parts within 30 days as long as the part is unused and undamaged. Processing your refund usually takes 2-6 weeks from the time that we receive back your returned item(s), and will be in the form of a bank check.

BikePartners.net | 512 Wilson Street | Santa Rosa, CA 95401